Knowledge Base
Result
About 210 results
First-time Using Pro Convert IP to USB in Zoom Rooms
Pro Convert IP to USB side: Connect one end to the network and the other end to a computer. Install and launch Zoom Rooms on the computer connected in Step 1, and obtain the pairing code. Zoom Rooms side: Download and install version 6.5.5 and later. The host must be on the same LAN as the Pro Convert IP to USB. Open the Zoom Rooms controller, enter the pairing code above to pair with the computer connected to the Pro Convert IP to USB. You can now use Pro Convert IP to USB in Zoom Rooms: To control PTZ via Zoom Rooms For content sharing or video conference
Article ID: 0005030001 Pro Convert IP to USB > Settings
Controlling PTZ via Zoom Rooms
Connect Pro Convert IP to USB and install Zoom Rooms according to the First-time Use Guide. Perform the following operations on the Pro Convert IP to USB side: Log in to the Web UI with an administrator account. In Sources, add NDI source (NDI PTZ) or other sources (Visca over UDP) based on PTZ type. In System Configuration > USB Device, set mode to Video Conference Mode, click Apply, and restart the device. Perform the following operations on the Zoom Rooms side: Log in to Zoom Rooms Controller and set the camera as Pro Convert IP to USB in Settings. For example, in a test meeting, click Control Camera to access PTZ controls and related functions.
Article ID: 0005030002 Pro Convert IP to USB > Settings
Fail to go live from business pages when streaming to Facebook Live
Director has supported streaming to business pages for Facebook Live since V3.2. For users who cannot stream to business pages, you can follow the below steps. Upgrade your firmware to a newer version (V3.2.1273 and above). Go to Facebook > Settings & privacy > Business integrations, remove Director from "Active". Log out your account on the Director device. Log in your account again and finish the authentication. Tap Post To, find your business page, and select it. Go back to the main screen and then start streaming to Facebook Live.
Article ID: 0008050006 Director > Troubleshooting