What versions of NDI^® SDK are compatible with Pro Convert?

NewTek NDI 3.5 SDK and later are compatible with Pro Convert.

How to turn on the Wireless AP mode of Ultra Stream

Do any of the following oprations to turn on the Wireless AP mode of Ultra Stream. By default, the Wireless AP mode is enabled. Resetting all device settings will enable AP mode. In the mobile client app, go to SETTINGS > Wi-Fi to enable AP. Note that your phone and the encoder must be close to each other (less than 10m apart, the closer, the better.). Click Enable AP in the Network tab, after logging into the Web UI successfully. Double click the green LIVE button located on the device panel to turn off/on the AP mode.

Use mobile broadband to live stream

This feature is especially designed for users who don't have Wi-Fi or Ethernet network. Instead, the device will be connected to the network via a 3G/4G USB modem. It gives you more flexibility in accessing the Internet so that you can stream anywhere at anytime. 1Plug a USB modem, the power cable, and HDMI input signal into your encoder. 2Turn on Wi-Fi and Bluetooth on your phone, and make your device discoverable to nearby devices. Turn on Location Services and authorize to the app for Android 6.0 and above. Your phone and encoder must be close to each other (less than 10m apart). 3Download and open Ultra Stream app, searching for devices. 4Connect the unit via AP Mode. Select your encoder and tap CONNECT. Enter the device passcode in Pair to device, if the encoder has a passcode. 5Stream through USB Modem From the device list, tap to enter the SETTINGS > Streaming Server, add the platform for live streaming. Enter URL, Stream Key, choose the Mobile Broadband as the prime network, and then click Done. By default, the network connection priority is: Mobile Broadband > Ethernet > Wi-Fi. The device scans the available network according to the order and connect to it for streaming. If the current network is disconnected, the unit automatically re-scans according to the priority. 6Press the LIVE button located on the top panel of the device to start streaming.

How to set the IP address for Pro Convert

In a DHCP-enabled LAN, the Pro Convert device is plug-and-play Connect the converter to Ethernet network and power it up, then the unit will be assigned an IP address automatically, and the device is ready to work. To have great control on the device, like changing encoding/decoding parameters, you need to use the Web UI. Do the following steps to open the Web UI. For Linux and MacOS users, refer to the non-DHCP network operations below to get access to the Web UI and log in, then you can configure the device and monitor device status. For Windows user, do the following steps to open the Web UI: Open a File Explorer window. Select the Network, and turn on the network discovery function if a prompt window appears. Find your Pro Convert device in the Other Device section, where the detected device will be shown as "Pro Convert + #board index + (serial number)". Double click the converter icon to open the Web UI in your web browser. After logging in successfully, you can do the configurations and monitor device status.If you forgot the password, click Reset all settings at the top-right corner of the SIGN IN page to set all parameters back to the default values, then you can log in with the default administrator account (case-sensitive): Username: Admin Password: Admin Note that the reset option is only available when connecting the convert directly to the PC via USB RNDIS.   In a non-DHCP LAN, you will have to set IP address manually in the Web UI Get access to the Web UI via USB RNDIS a. Connect your computer and your device. b. Type http://192.168.66.1 in your web browser to log in. If you can’t see the SIGN IN page, do the following steps to find the RDNIS IP address. Linux Launch the terminal. Type in "ifconfig -a", and find an IPv4 address of the form 192.168.xxx.2. MacOS Launch the System Preferences. Choose Network > Pro Convert, and check its IP Address. Windows Type "cmd" in the search bar to start the command interpreter. Type in "ipconfig", and find an IPv4 address of the form 192.168.xxx.2. If 192.168.xxx.2 is taken, the IP address would automatically change to another value within the ranges of 192.168.xxx.2 to 192.168.xxx.254. Login Sign in using the default administrator account (case-sensitive). Username: Admin Password: Admin If you forgot the password, click Reset all settings at the top-right corner of the SIGN IN page to set all parameters back to the default values, then you can log in with the default administrator account. The reset option is only available when connecting the convert directly to the PC via USB RNDIS. Set IP address manually a. After logging in with an admin account, go to System > Network. b. Turn on Set IP Address Manually, and then enter a new IP address, Subnet mask, Gateway, and DNS server. The IP address must be within the same network segment with your PC. c. Click Apply to save changes.   Reference For the latest Pro Convert products, please visit our official website: https://www.magewell.com/pro-convert. For the list of NDI-enabled software, please refer to http://www.magewell.com/compatible-software.

The audio devices enumerated by WebRTC have the same name

Scenario When a user uses WebRTC on Linux to enumerate video devices and audio devices, the names of different Pro Capture video devices appear normal, but the same names are displayed for different Pro Capture audio devices. As shown on the right, the names of the four Pro Capture audio devices are all displayed as "Pro Capture Endpoint Stereo." Solution Open file: /lib/udev/hwdb.d/20-pci-vendor-model.hwdb Comment out the information related to the capture card, as shown on the right. Run the following commands for the changes to take effect: sudo udevadm hwdb --update sudo udevadm control --reload

Compatibility issues between the Pro Capture card and Media Foundation interface

Pro Capture cards that support CC (Closed Caption) function have compatibility issues with the Media Foundation interface. This problem can be solved by disabling CC. Steps are as follows: Install Pro Capture driver (version 4060 or above). Open the Registry Editor, and then open the path: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ProCapture\$(CARD_NAME)\Board X, Channel Y. Set the value of EnableCC to 0. Restart the computer.

What to do if I forget the password of Web UI

Please refer to the following steps to reset all settings, so that the password of Web UI can be reset to Admin. Reset all settings of your device. In the Ultra Stream app, go to SETTINGS > General > Reset, and then tap on Reset All Settings. Long press the Red REC button on the Ultra Stream device panel for 5 seconds until all indicators light up. Then all parameters will restore to factory default value. After the device recovery is complete, use the Ultra Stream app to re-configure your device. Check the IP address of Wi-Fi or Ethernet in SETTINGS. Enter the IP address in your PC browser, reconnect your device, open the Web UI and sign in with the default account: User name: Admin Password: Admin

How to reset the EDID of HDMI capture device

Pro Capture, Eco Capture Family Call the driver panel of capture card. In the HDMI tab page of the driver panel, click Reset under EDID. USB Capture (Plus) Family Open the utility software USB Capture Utility V3. In the HDMI tab page of USB Capture Utility V3, click Default under Capture device EDID. Relevant Topic: Use the driver panel of capture card to edit EDID Relevant Topic: Use USB Capture Utility V3 to edit EDID

Screen shows "No Signal" or "Unsupported Signal" when I use Magewell capture device

1Check if the resolution of the signal source exceed the processing range of the capture device Please refer to the tech spec of the capture device on the Magewell official website. The highest supportable resolution can be found in the Input Features section. 2Check if the signal source works normally Connect the signal source to other receiving devices (such as TV). If the other receiving devices cannot display videos normally, the problem should come from the source. Or connect your capture device with other signal source. If the capture device works normally, the problem should come from the original source. 3Check the status of cables and interfaces Use the recommended brands of cables or use the Mini Repeater HDMI 4K to enhance the signal. Mind the length of cables. If the cable is too long, the quality of signal transmission will be damaged. For USB Capture (Plus) devices, make sure they are used with the original USB 3.0 cables provided by Magewell. Check if all interfaces are firmly connected. If there are any worn interfaces, use alcohol pads to wipe the interfaces. If there is a adapter between the signal source and the capture device, replace the adapter. If there is a signal splitter, connect the source directly to the capture device. 4Steps for HDMI devices Make sure the signal source is not encrypted by HDCP because HDCP signals are not allowed to be captured according to the law. Reset the EDID. (See How to reset the EDID of HDMI capture device)

Use the driver panel of capture card to set color format

Call the driver panel of capture card. In the Video tab page, click the Capture tab, select the Color Format check box, and then select a color format.