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For video that has a sync frequency of 15kHz/50Hz and two output sync modes (RGsB and RGBHV), which capture devices support them?

The following capture cards can support the signal: Pro Capture DVI, Pro Capture Dual DVI , Pro Capture AIO USB Capture AIO , USB Capture DVI Plus

Use the driver panel of capture card to edit EDID

1 Call the driver panel of capture card 2Save EDID to local storage In the HDMI tab page of the driver panel, click Save under EDID to save the original EDID to local storage. 3Use a third-party software to modify EDID Here's how to change the resolution in EDID by using AW EDID Editor as an example: In the File menu, click Open and select the original EDID file. Select standard data: in the Standard Data tab page, select resolutions in the Established Timings section. Customize data: in the Detailed Data tab page, select Preferred Timing Block in the drop-down menu under Block. Then click CVT 1.2 Wizard, enter the resolution and the frame rate in the appeared window, and click OK. In the File menu, click Save to save the current EDID file. 4Import EDID to the capture device In the HDMI tab page of the driver panel, click Load to import the modified EDID into the capture device.

Use the driver panel of capture card to de-interlace

Call the driver panel of capture card. In the Video tab page, click the Capture tab, and then click the Deinterlace drop-down menu. There are four modes that you can choose from: Weave (No de-interlacing) Blend top & bottom field Top field only Bottom field only We recommend that you use the Blend top & bottom field mode. It is implemented by hardware and doesn't take up CPU.

Blue screen appears immediately after firmware installation

When a single-channel card is installed on motherboards of some models, loading the firmware directly will cause system errors if the computer is not restarted after firmware upgrade. To solve the problem, follow these steps to upgrade firmware: In the Firmware Upgrade dialog box, click to clear the Reload firmware after upgrade check box. Upgrade the firmware. Restart the computer.

Fan speed of Dell sever becomes very high after a capture card is installed

It's a normal phenomenon that the fan speed of Dell sever will be accelerated after a high-power-consumption PCIe card is installed.

System slows down and finally crashes during driver installation

The problem is usually caused by the incompatibility of the interchange chip of the multi-channel capture card with your computer's motherboard. Follow these steps to update the BIOS: 1Uninstall the capture card In Device Manager, expand Sound, video, and game controllers, locate and right-click the Magewell capture card, and then select Uninstall device from the context menu. Remove the capture card from the computer. 2Upgrade BIOS Go to the official website to download the latest BIOS upgrade program. Then update BIOS according to the official instruction. 3Install the capture card Shutdown the computer, insert the capture card and then start the computer. Power off your computer before removing or mounting the PCIe capture card.

Captured video has low frame rate and stuttering problem

1Check if the bandwidth is sufficient enough to transmit the current video stream For USB Capture (Plus) devices, Use USB Capture Utility V3 to view the current USB speed. (USB 3.0 is recommended) Check if the bandwidth required for the video stream exceeds the upper limit of USB bandwidth in the current capture format. For Pro Capture, Eco Capture devices, Use the driver panel of capture card to view the PCIe bandwidth. (PCIe x4 Gen2 is recommended) Check if the bandwidth required for the video stream exceeds the upper limit of the PCIe bandwidth in the current capture format. 2Decrease the encoding parameters set by video capture software 3For Pro Capture and Eco Capture devices, upgrade the firmware to the latest version

How to adjust volume on Windows

Adjust the volume of playback device Right-click the Volume icon in the Windows Taskbar, and then select Playback devices from the context menu to open the Sound dialog box. In the Playback tab page of the Sound dialog box, select the playback device that is related to your capture device and then click Properties. In the Properties dialog box of playback device, enter the Levels tab page and then adjust the volume of playback device. Adjust the volume of recording device In the Recording tab page of the Sound dialog box (which has been mentioned at step 1 in Adjust the volume of playback device), select the recording device that is related to your capture device and then click Properties. In the Properties dialog box of recording device, enter the Levels tab page and then adjust the volume of recording device. If there is any problem with the volume adjustment when you are using Pro Capture Family/Eco Capture Family/First Generation Capture Device, please update the driver to the latest version.

View Magewell capture device on Windows

In Device Manager, expand Sound, video and game controllers, then you will find Magewell capture devices.

"Error 52: Bad Filename or Number" occurs when I install driver on Windows 10 x64

Please update your driver to the latest version for Windows 10.