Knowledge Base Result
About 179 results
Image tearing occurs when I preview captured video from multiple channels
When you preview captured video from multiple channels in the case of the capture color space being set to RGB32, the bandwidth of Eco Capture card will be insufficient, which may result in Image tearing. To solve the problem, please change the capture color space or reduce the number of preview screen.
Article ID: 003050001 Eco Capture > Troubleshooting
How to install the driver of the first generation PCIe capture card
Power off your computer and then mount the PCIe capture card. Go to Download Center > Product Family, select GN1, and then download and install the driver.
Article ID: 004020003 Gen 1 > Get Started
Can the HDMI-4K card with two HDMI interfaces capture two 4K video stream at the same time?
No. Only one interface can capture video at a time. When both interfaces have data passing through, you can choose one channel to capture video.
Article ID: 004020004 Gen 1 > Get Started
How to capture 3D signals
1Download the driver Go to Download Center > Product Family, select GN1, and then download the driver. 2Modify the INF file of the driver and then install the driver Open the XI200XE_MINI.inf file in the driver directory. Look for the line where the string "EnableCombinedVideo" locates, and then change "0x00010001,0" to "0x00010001,1" at the end of the line. Save the INF file and then install the driver. 3Add the video capture device Run DirectShow or SDK and a new combined video equipment will be enumerated (by default, only two video capture device can be enumerated). You can go to Download Center > Capture SDK to download SDK. 4Record the 3D video Open the Combined video device, and then the 3D signal will be transmitted through two DVI-I interfaces and capture as a side-by-side 3D video.
Article ID: 004020006 Gen 1 > Get Started
How to adjust volume on Windows
Adjust the volume of playback device Right-click the Volume icon in the Windows Taskbar, and then select Playback devices from the context menu to open the Sound dialog box. In the Playback tab page of the Sound dialog box, select the playback device that is related to your capture device and then click Properties. In the Properties dialog box of playback device, enter the Levels tab page and then adjust the volume of playback device. Adjust the volume of recording device In the Recording tab page of the Sound dialog box (which has been mentioned at step 1 in Adjust the volume of playback device), select the recording device that is related to your capture device and then click Properties. In the Properties dialog box of recording device, enter the Levels tab page and then adjust the volume of recording device. If there is any problem with the volume adjustment when you are using Pro Capture Family/Eco Capture Family/First Generation Capture Device, please update the driver to the latest version.
Article ID: 100020008 USB Capture Pro Capture USB Capture Plus Eco Capture Gen 1 > Get Started
View Magewell capture device on Windows
In Device Manager, expand Sound, video and game controllers, then you will find Magewell capture devices.
Article ID: 100020011 USB Capture Pro Capture USB Capture Plus Eco Capture Gen 1 > Get Started
"Error 52: Bad Filename or Number" occurs when I install driver on Windows 10 x64
Please update your driver to the latest version for Windows 10.
Article ID: 101050020 Pro Capture > Troubleshooting
How to use speakers (or headphones) to play captured audio
Open the Control Panel in Category view, and then click Hardware and Sound. Under Sound, click Change system sounds to open the Sound dialog box. In the Playback tab page of the Sound dialog box, right-click Speaker (or Headphones), and select Set as Default Device and Set as Default Communication Device from the context menu, respectively.
Article ID: 102020001 USB Capture USB Capture Plus > Get Started
Can't install driver in Linux TX2
Linux TX2 requires that the kernel modules be compiled before installing drivers. Do the following steps in the Linux Terminal: Run cd /usr/src/Linux+Tab Run sudo make modules_prepare Or Run cd /lib/modules/linux+Tab/build/ Run sudo make modules_prepare If the problem still exists, we recommend that you update the system.
Article ID: 300050046 Pro Capture Eco Capture Gen 1 > Troubleshooting
Use audio 5.1 or audio 7.1 in Linux
1Install devices Insert the capture card into the motherboard of the computer. Connect the audio and video source to the capture card. Update your driver to the latest version. 2Download SDK Go to Download Center > Capture SDK to download SDK. 3Setup sound track Run the VLC player and select the input signal. Set the sound track of the input signal source to 5.1 or 7.1. Capture and display the video source. 4Check sound track status Open the mwcap-info program in SDK, and run the following command: mwcap-info –info-input-all /dev/video0 In the displayed information, locate Input Audio, and then check whether the multi-track setting takes effect. If audio 5.1 takes effect, the values of channel 1&2, channel 3&4 and channel 5&6 will all be "Valid". If audio 7.1 takes effect, the values of channel 1&2, channel 3&4, channel 5&6 and channel 7&8 will all be "Valid".
Article ID: 301020007 Pro Capture > Get Started