Ultra Encode Support

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Troubleshooting

What to do if I forget the Web UI password of Ultra Encode

Forgot admin password: Product Operations Ultra Encode HDMI (Rev B) Ultra Encode SDI (Rev B) Ultra Encode HDMI Plus Ultra Encode SDI Plus  Connect the device to your computer using the provided USB cable.  Type the USB NET IP address 192.168.66.1 in your web browser to access the Web UI.  At top right of the "SIGN IN" page, click "Reset all settings" to restore the device. The username will be "Admin", and the password will be "Admin". Be cautious that resetting your device would restore configurations to defaults. Ultra Encode HDMI (Rev A) Ultra Encode SDI (Rev A) Using a paperclip or similar object, press into the hole shown in the figure. Hold the paperclip in place until all indicators but power flash twice, then remove the paper clip. The username will be "Admin", and the password will be "Admin". Be cautious that resetting your device would restore configurations to defaults. Ultra Encode AIO  Connect the device to your computer using the provided USB cable.  Type the USB NET IP address 192.168.66.1 in your web browser to access the Web UI.  At top right of the "SIGN IN" page, click "Reset all settings" to restore the device. The username will be "Admin", and the password will be "Admin". Be cautious that resetting your device would restore configurations to defaults.   Forgot a general user's password: Sign in Web UI with the administrator account, then go to User Admin tab, then you can change the specific user's password.

Article ID: 006020013