Q1: Why can't some devices find the hotspot of Director Plus?

A: The Director Plus broadcasts the hotspot on the 6GHz Wi-Fi by default. Some client devices (such as devices that only support 5GHz Wi-Fi) may be unable to discover the hotspot.

Solution:

1. Go to " > Settings > Network > Hotspot & tethering" and enable the "Extend compatibility" switch.
   Once enabled, the hotspot will switch to 5GHz Wi-Fi, allowing more devices to discover it, although the connection speed may be slightly reduced.
2. If the hotspot still cannot be found, tap "Security" and change the security mode from WPA3-Personal to WPA2-Personal, which provides better compatibility with older devices.

Note:

• When Extend compatibility is enabled, the hotspot uses 5GHz Wi-Fi.
• When Extend compatibility is disabled, the hotspot uses 6GHz Wi-Fi.

Q2: Why can my phone find the hotspot but fail to connect?

A: The device uses WPA3-Personal security by default. Some older phones or client devices do not support WPA3, which may cause the connection to fail.

Solution:

1. Go to " > Settings > Network > Hotspot & tethering" and enable the "Extend compatibility" switch.
2. The "Security" option will then appear on the page.
3. Change the security mode from WPA3-Personal to WPA2-Personal, which provides better compatibility with older devices.
4. If the connection still fails, go to " > Settings > Network",  and check the hotspot IP address. If it conflicts with your phone's network, tap  to change the IP address.

Q3: Why is my hotspot Wi-Fi frequency different from what I expected?

A：The hotspot Wi-Fi frequency may depend on the Wi-Fi network connection used by the Director Plus. For example, if the Director Plus connects to a router using 5GHz Wi-Fi, the hotspot may also use 5GHz Wi-Fi. If the router uses 6GHz Wi-Fi, the hotspot may also use 6GHz Wi-Fi.