If you experience a crash while using Director device, you can export the crash log and send the file to Magewell in one of the following ways so that we can locate and resolve the problem for you.

Export with a computer:

1. Set the device to MTP mode (default), or if it is set to UVC+UAC mode, go to " > Settings > USB Out" and select "MTP Mode".
2. Connect the device to your computer using the USB Out port.
3. Open Director device on your computer, zip the entire "Android/data/com.magewell.director/files/xcrash" folder and send the zip file to Magewell via the ticket system.

Export with the Director device:

1. Tap > Feedback > Generate log file.
2. Tap Generate logs to create a ZIP file in the internal storage, which can record the issue that has just occurred.
3. (Optional) Tap Export to copy the file to an SD card or USB flash drive.
4. If you need to capture logs for issues that occurred a while ago:
   1. Enable the permanent log storage switch.
   2. Reproduce the issue.
   3. Tap Generate logs and then export the file as needed.
   4. Disable the permanent log storage switch to avoid excessive storage usage.
5. You can tap " > Feedback > Submit new feedback" to submit the log to the ticket system.