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Pro Convert device can't be recognized by NDI^® Monitor

1Are the computer and Pro Convert device on the same network segment? In the File Explorer, click the Network tab in the sidebar. In the Network window, expand Other Devices, and then look for your Pro Convert device. If your Pro Convert device is found, the computer is on the same network segment as the Pro Convert device. Otherwise, please reset the network of your computer or Pro Convert device. 2Does the version of NDI SDK meet the minimum requirement? To use the Pro Convert device properly, please use NDI SDK 3.5 or newer. 3Are the NDI software and Pro Convert device in the same group? If the NDI software and Pro Convert device are not in the same group, you can refer to the following solution: Access the Web UI, and sign in as administrator. For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI. Enter the NDI tab page, and then set the Group name to "public".

Images from the Pro Convert device are displayed as black screen in NDI^® Monitor

1Make sure that the source is properly connected 2Is the Pro Convert device connecting to any loop-through device? When the loop-through interface of the Pro Convert device is connected to a monitor and the SmartEDID function is enabled, the Pro Convert device may use the EDID of the loop-through monitor, which may result in the failure of the NDI Monitor to display the images properly. To turn off the Smart EDID function: Log into the Pro Convert Web UI. For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI. In the EDID tab page, unselect the SmartEDID option. 3Are the computer and Pro Convert device on the same network segment? In the File Explorer, click the Network tab in the sidebar. In the Network window, expand Other Devices, and then look for your Pro Convert device. If your Pro Convert device is found, the computer is on the same network segment as the Pro Convert device. Otherwise, please reset the network of your computer or Pro Convert device.

How to recover from encoder upgrade failure

When an upgrade fails due to an upgrade fault and the device cannot boot, you can perform recovery upgrade so that the device can boot successfully. After the device starts up, you can then proceed to perform the normal upgrade. 1Perform the recovery upgrade Use the USB RNDIS function to connect devices. Use an USB cable to connect your Pro Convert device and your PC. Enter the IP address 192.168.66.1 in the explorer on your PC to access the recovery upgrade page as shown on the right. Add the upgrade file on the recovery page. Follow the instructions to perform the recovery upgrade. When the recovery succeeds, click Reboot. 2Perform the normal upgrade When the Pro Convert device reboots, perform the normal upgrade on the Web UI. If your USB RNDIS address is not the default one, enter the Ethernet IP address or the actual USB RNDIS address of your Pro Convert device to open the Web UI, go to System > Firmware to perform the normal upgrade. After the upgrade is complete, your device can run properly.