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How to supply power for Pro Convert

There are two ways to power your converter: Via USB: Plug in a USB cable for power supply. Via PoE: Plug in a Ethernet cable, which is connected to a PoE switch, for power and Ethernet connection.

How to change device name and source name

Pro Convert allows you to set up and control via a web-based user interface as either an administrator or a general user. Changing the device name requires administrator rights, while changing the source name only requires general user rights. This article illustrates how to change the device name and source name via an administrator account. A general user account can only change the video source name, steps of which are the same as those an administrator dose. 1Access the Web UI, and sign in as administrator For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI. 2Change Source name Click the NDI® tab. Change Source name. The default source name is #%board-id% (%serial-no%). board-id indicates the unit's rotary switch number. You can change the board-id via the rotary switch in your unit. serial-no indicates the unit's serial number labeled on its surface. %board-id% and %serial-no% are the only supported variables. You can change the source name to a string with maximum of 30 case-sensitive characters, which contains A to Z, a to z, 0 to 9, spaces and special characters like _-#()%. If you leave the source name empty, it will be filled in with the default value #%board-id% (%serial-no%) automatically after clicking Apply. Click Apply to save changes. 3Change device name Click the System > Network tab. Change Device name. The device name is a string of 1 to 30 non-case sensitive characters, containing letters a to z, A to Z, 0-9, spaces and special characters like _-+. Click Apply to save changes. Click Yes in the prompt dialog box. It may take a few minutes to make your settings take effect. 4Verify your settings Click the Dashboard tab in the Web UI, check Device name, and Name in NDI® > General section. Or open the NDI® Studio Monitor (click here to download the NDI tool). Then check the device name > NDI® stream channel. (See the picture below)

How to reset Pro Convert device

Resetting all settings will clear all your configurations. Connect your converter to your computer. Launch your web browser, and type in the USB RNDIS address to access the Web UI SIGN IN page. The default address is http://192.168.66.1. Please do not change it unless there is a conflict in your network. Click Reset all settings in the top right corner of the SIGN IN page. The reset process may take a few minutes.

How to manually update firmware for Pro Convert

You can update firmware via the Web UI with administrative right. Access the Web UI, and sign in as administrator. For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI. Click the System tab, and then select Firmware. Click Manual update. Select your local updates package in the prompt window, and then click Open to upload the updates package. Download the firmware update file from Magewell official Downloads: http://www.magewell.com/downloads. The device automatically verifies the update file. The unit uploads the file automatically if the verification is successful. In the Manual Update window, click Update. DO NOT shut down or reboot the device during the updating procedure. After loading successfully, click Reboot to complete the update. The reboot process may take a few minutes. Login the Web UI again and check the current Firmware version number in the Dashboard tab. The Firmware version should be the same as the one you've uploaded.

What to do if I forget the password of Pro Convert device

We can't help you retrieve your password if you forget it. However, you can create a new password instead. If you are a general user, ask your administrator to assign a new password for you. If you are the administrator, you need to reset all settings to default values, then set a new admin password. 1Forget the general user password Access the Web UI, and sign in as administrator. For instructions on how to access the Pro Convert Web UI, see how to configure Pro Convert via Web UI. Click the System tab. Click Set password, which appears when you approach the cursor to your user name. Type in a new password, and confirm it in the prompt window. The password is a string of 1 to 32 case-sensitive characters, which contains A-Z, a-z, 0-9 and special characters _-~!@#$%^&*-+=. Click OK. 2Forget the admin password Connect the device and your computer via a USB cable. Launch your web browser, and type in the USB RNDIS address to access the Web UI SIGN IN page. The default IP address of USB RNDIS is http://192.168.66.1. Please do not modify it unless there is a conflict in your network. Click Reset all settings in the top right corner of the SIGN IN page. The reset process may take a few minutes. Sign in the Web UI with default admin account (case-sensitive): Admin, Admin. Click and enter System tab. Click Set password appeared when you approach the cursor to your user name. Type in new password, and confirm the new password in the prompt window. The password is a string of 1 to 32 case-sensitive characters, which contains letters A-Z, a-z, numbers 0-9 and special characters _-~!@#$%^&*-+=. Click OK.

How to check NDI output format

Log in Pro Convert Web UI. Enter the Dashboard tab page, and then view the Resolution and Frame rate under the NDI > Video category.

What versions of NDI^® SDK are compatible with Pro Convert?

NewTek NDI 3.5 SDK and later are compatible with Pro Convert.

How to set the IP address for Pro Convert

中文版 In a DHCP-enabled LAN, the Pro Convert device is plug-and-play Connect the converter to Ethernet network and power it up, then the unit will be assigned an IP address automatically, and the device is ready to work. To have great control on the device, like changing encoding/decoding parameters, you need to use the Web UI. Do the following steps to open the Web UI. For Linux and MacOS users, refer to the non-DHCP network operations below to get access to the Web UI and log in, then you can configure the device and monitor device status. For Windows user, do the following steps to open the Web UI: Open a File Explorer window. Select the Network, and turn on the network discovery function if a prompt window appears. Find your Pro Convert device in the Other Device section, where the detected device will be shown as "Pro Convert + #board index + (serial number)". Double click the converter icon to open the Web UI in your web browser. After logging in successfully, you can do the configurations and monitor device status. If you forgot the password, click Reset all settings at the top-right corner of the SIGN IN page to set all parameters back to the default values, then you can log in with the default administrator account (case-sensitive): Username: Admin Password: Admin Note that the reset option is only available when connecting the convert directly to the PC via USB RNDIS. In a non-DHCP LAN, you will have to set IP address manually in the Web UI Get access to the Web UI via USB RNDIS a. Connect your computer and your device. b. Type http://192.168.66.1 in your web browser to log in. If you can’t see the SIGN IN page, do the following steps to find the RDNIS IP address. Linux Launch the terminal. Type in "ifconfig -a", and find an IPv4 address of the form 192.168.xxx.2. MacOS Launch the System Preferences. Choose Network > Pro Convert, and check its IP Address. Windows Type "cmd" in the search bar to start the command interpreter. Type in "ipconfig", and find an IPv4 address of the form 192.168.xxx.2. If 192.168.xxx.2 is taken, the IP address would automatically change to another value within the ranges of 192.168.xxx.2 to 192.168.xxx.254. Login Sign in using the default administrator account (case-sensitive). Username: Admin Password: Admin If you forgot the password, click Reset all settings at the top-right corner of the SIGN IN page to set all parameters back to the default values, then you can log in with the default administrator account. The reset option is only available when connecting the convert directly to the PC via USB RNDIS. Set IP address manually a. After logging in with an admin account, go to System > Network. b. Turn on Set IP Address Manually, and then enter a new IP address, Subnet mask, Gateway, and DNS server. The IP address must be within the same network segment with your PC. c. Click Apply to save changes. Reference For the latest Pro Convert products, please visit our official website: https://www.magewell.com/pro-convert. For the list of NDI-enabled software, please refer to http://www.magewell.com/compatible-software.

What are the transfer rates of Pro Convert devices?

1 x stream SD video = 20 Mbps 1 x stream 720p50/59.94 video = 90Mbps 1 x stream 1080i50/59.94 video = 100Mbps 1 x stream 1080p50/59.94 video = 125Mbps 1 x stream UHDp30 video = 200Mbps 1 x stream UHDp60 video = 250Mbps Actual bandwidth could vary according to the complexities of video.

Short FAQs about Pro Convert

Which kind of video stream do Pro Convert devices support? Full NDI® or NDI®|HX? Both Full NDI® and NDI®|HX are supported by Pro Convert decoders. Only Full NDI® is supported by Pro Convert encoders. Do Pro Convert devices support saving video files to local disk? Yes. You can use OBS and other software to record video captured by Pro Convert device and save it to local disk. How can I add an NDI® source from a Pro Convert device to OBS? Please go to OBS official website to download and install the NDI® plug-in, and then add NDI® source device in OBS. Can I view packet loss rate of Pro Convert device? Yes. You can view the packet loss rate via the Web UI. In addition, packet loss is mostly caused by network conditions. It is recommended to set up a proprietary LAN to reduce packet loss rate caused by network delay and jitter. Is it complicated to set up the network configuration for the Pro Convert device? You only need to ensure that the Pro Convert device and other devices in your NDI® workflow are in the same LAN, then the Pro Convert device automatically gets the IP address over the DHCP network. If your network is not DHCP, please refer to this article to log in to the Web UI and then go to "System > Network > ETHERNET" to set IP address manually. Can I set the output resolution and frame rate of Pro Concert devices? Via Web UI, you can set the output frame rate (1, 1/2, 1/3, 1/4) and resolution. Can Pro Convert devices work across network segments? Yes. This feature is provided by the latest firmware. What is the latency from encoding to rendering when using Pro Convert device to transmit 1080p30 signal? During the processes of capturing video, NDI® encoding, transmission, NDI® decoding and rendering, the Pro Convert device is affected by network state, switches, decoders, and displays. Ideally, for a Magewell codec, delay when processing 1080p60 signals is about 70 ms. We recommend that you use hardware-only switches and monitors to avoid delays that brought by the operating system. If you use the Magewell Pro Convert NDI® decoding product, you can also use the device's Web UI to reduce the video buffer to further reduce the latency of the entire workflow. Do Pro Convert devices support multicast transmission? Yes. But multicast transmission only recommended for LAN that is not connected to an external network. Does Magewell provide an SDK for Pro Convert? Yes. We provide API documentations and example codes to help users easily use the interfaces and control Pro Convert devices. Is it possible to decode the NDI® stream emitted by another device using Magewell Pro Convert device? Yes. The Pro Convert NDI® decoder can decode Full NDI®, NDI®|HX, and NDI®|HX2 streams sent from software or hardware encoding devices.