LeftArrow Knowledge Base

How to check the serial number of Magewell product

Article ID: 000020003 Last Update: 2018-11-27

Applies to: Pro Capture Family , USB Capture Gen 1 Family , USB Capture Gen 2 Family , USB Capture Plus Family , Eco Capture Family , Ultra Stream Family , Pro Convert Family

Pro Capture Family, Eco Capture Family

Method 1: Through device appearance

The stickers on the capture card are printed with QR code, serial number and P/N code. The first set of code below the QR code is the serial number.

Example of capture card's serial number

Method 2: Through driver panel (for Windows)

  1. Call the driver panel of capture card.
  2. Enter the Info tab page to view the Serial number.
View serial number in the driver panel

Method 3: Through command line (for Linux)

  1. Run the following command in the Terminal to view the device information.
    • For Pro Capture card, run: mwcap-info -i
    • For Eco Capture card, run: mweco-info -i
  2. Under Device, view the Serial number.
View serial number in the Terminal

USB Capture (Plus) Family

Method 1: Through device appearance

Check for the product serial number (S/N) at the back of your capture device.

Example of USB Capture's serial number

Method 2: Through USB Capture Utility

  1. Open USB Capture Utility V3.
  2. Enter the Info tab page to view the Serial number.
View the serial number in USB Capture Utility V3

Ultra Stream Family

Open the Ultra Stream app, click PAIR TO DEVICE under your Ultra Stream device, and then click SETTINGS > About to view the Serial Number.

Example of Ultra Stream's serial number

Pro Convert Family

  1. Log in Pro Convert Web UI.
  2. Enter the Dashboard tab page, and then view the Serial number under the Pro Convert category.
Example of Pro Convert's serial number

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